Dubai Outsource Zone

Dubai Outsource Zone

Introduction

With outsourcing’s continuous growth, the next wave of outsourcing is moving towards higher-level business processes with knowledge as a key component. With this in mind, Dubai has set its sights on joining the ranks of the world’s leading knowledge-based economies.
Dubai Outsource Zone (DOZ) then becomes the perfect base for companies that provide mid to high-end outsourcing services and captives as well as serving as an offshore center for disaster recovery facilities. Being at the center of trade, DOZ is well-positioned to cater to offshoring requirements from Europe, the US, the Middle East, Asia and Africa.
Some of the key sectors that can thrive in DOZ are call centers, IT, finance, insurance, healthcare, logistics, tourism, real estate, and energy with knowledge processes, research and development, and business continuity and planning as the primary outsource functions.

Dubai is one of the few places in the world that boasts of a tax-free environment. Additionally, Dubai Outsource Zone’s status as a free zone does not require companies to partner with local enterprises, no import or export duties are payable within the zone, 100% repatriation of both profit and capital within the zone are allowed, and there are no restrictions on currency. All these incentives add up to a very attractive offshore location for any outsource provider.

Reason to Setup Company in Dubai Outsource Zone

  • 100% personal, income and corporate tax free for 50 years
  • 100% foreign ownership
  • 100% repatriation of profits and capital in any currency
  • Zero customs duties
  • Different companies of the value chain in one location enabling business interaction and networking
  • Great opportunities for channel and market development
  • Metro Ethernet environment
  • Dynamic international community
  • Strategic location
  • One-stop shop services facilities for incorporation, licenses and visa services and other government services
  • Modern, state-of-the-art offices
  • Facilities management services
  • Venue management services
  • Communications infrastructure based on world-class technologies
  • Digital voice and high-speed data services offered at reasonable rates
  • 24/7 security

 

Dubai Outsource City Services

  • Registration of companies
  • Commercial licenses
  • One-stop shop
  • Fit-Out Process
  • Visas
  • Advertising and Venue Management Services (AVMS)

Registration of Companies

The registration and setup of companies in DOC is approved and regulated by Dubai Technology & Media Free Zone Authority.

Types of Companies:

Free Zone LLC (FZ-LLC)

  • Legal entity with shareholders as individuals and / or companies
  • At least one Director
  • AED 50,000 minimum capital requirement

Branch

  • A branch of an overseas or local company – not a separate legal entity from its parent company
  • Same business activities as the parent company
  • No minimum capital requirements

Commercial Licenses

The Registration and Licensing Department of Dubai Technology and Media Free Zone Authority issues commercial licenses and permits for DOC’s FZ-LLC’s and Branches.

  • The business activities of the potential company must be in compliance with the licensing regulations issued by DTMFZA
  • DTMFZA must approve the company’s business activity
  • The client must lease a DTMFZA facility
  • The license covers the Company’s operation only within the free zone
  • Licenses are issued for a period of one year and are renewable annually (penalty or termination for late license renewals)

Amendments to Licenses

The below amendments to licenses can be requested by DOC’s clients:

  • Change of company name
  • Change of company address
  • Change of director
  • Change of manager
  • Additional business activity within the segment
  • Change of business activity within the segment

Transfer of Shares

A FZ-LLC company set up at DOC can amend its share structure as follows:

  • Transfer of shares to new or existing shareholders
  • Increase of share capital via new shares to existing or new shareholders
  • Decrease of share capital

Other Changes to Licenses

  • Merge or amalgamation of two or more companies inside the free zone
  • Change from Branch of an overseas company to a FZ-LLC
  • De-registration and cancellation of licenses

Business Sectors

Companies from the below business sectors can apply for registration at DOC:

Outsourced Activities:

  • Information technology management
  • Customer care
  • Transaction processing
  • Document management
  • Operations support

General Activities:

  • General providers of services
  • Providers of property management services
  • Consultancy services
  • Regional headquarters
  • Hotels and leisure facilities

Regulation

DOC is regulated by the Dubai, Technology & Media Free Zone Authority (DTMFZA) whose regulations are consistent with global regulating standards, enabling the companies within the free zone to function correctly.

One-Stop Shop

DOC offers the below services through its One-Stop shop:

  • Fast-track registration process
  • Incorporation of companies
  • Issuing of licenses
  • Telecom and internet services
  • Visa services
  • Data services
  • Facilities management
  • Health, security and safety services

Fit-Out Process

DOC provides a centralized “Fit-out Process” through TECOM’s Engineering Management Department which provides a one-stop shop service, handling all the processes involved in setting up a facility in DOC.

Visas

The Government Services Operations (GSO) Department of TECOM is responsible for the issuing of visas. They also provide other services such as immigrations services, traffic and postal services with its one-stop shop.

Advertising and Venue Management Services (AVMS)

A wide range of advertising services and venues are offered by TECOM’s Advertising and Venue Management Services. There are many indoor and outdoor advertising facilities and venues available.

Dubai Outsource City Products

  • Office space
  • Plots of land

Office Space

  • Modern commercial offices suitable for all types of business activities
  • State-of-the-art design facilitating easy communication between different sections of the business
  • Corporate venue with space from 1,000 sq ft. and above
  • Building Management System (BMS) offering many services such as energy saving and security systems
  • Building maintenance and other services
  • Indoor and outdoor car parking

Plots of Land

Plots of land are offered by TECOM Investments:

  • Land available for sale or lease
  • Plots of 75,000 sq ft. and above are available for commercial offices
  • Plots of 82,000 sq ft. and above are available for housing facilities
  • Land available for hospitality facilities, i.e., hotels, apartments etc.
  • Land available for retail activities which is suitable for retail projects
  • Ready infrastructure for road, power, telecommunications, water

Dubai Outsource City Major Clients

Some of DOC’s clients for outsourcing and back office operations:

Outsourcing activities:

  • Nokia Siemens Network
  • Dunia Finance
  • Larsen & Toubro Infotech Ltd
  • First Data
  • Al Futtaim Willis

Back Office activities:

  • Emirates Airlines
  • Mashreq Bank
  • Arab Bank
  • HBZ Services FZ LLC
  • ADCB
  • AXA

Feel free to contact us for state of the art services.